Your Privacy Matters at dka88

This Privacy Policy ("Policy") is issued by dka88 ("dka88", "we", "us", "our") and applies to all individuals ("you", "Player", "User") who access or use the dka88 website at https://dka88.app, including all associated services, games, promotions, and features. This Policy describes how dka88 collects, processes, stores, discloses, and protects your personal information in compliance with applicable data protection principles.

By registering an account, making a deposit, or otherwise using the dka88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with dka88.

1 Data We Collect

dka88 collects personal data about you through several channels: information you provide directly when registering or using the platform, information collected automatically as you interact with our services, and information received from third-party verification and payment providers. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a dka88 account, we collect your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh), email address, and a username of your choosing. This information is required to establish your account, verify your identity, and comply with our age-verification and Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

To complete KYC verification — which is mandatory before any withdrawal is processed — dka88 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of residential address (a utility bill or bank statement dated within the last three months). These documents are processed solely for the purpose of verifying your identity and age.

1.3 Financial and Transaction Data

dka88 collects data relating to your deposits, withdrawals, and wagering activity on the platform. This includes the payment methods you use (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT (৳), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs on our servers — payment transactions are routed through encrypted, PCI-DSS compliant payment processors.

1.4 Technical and Usage Data

When you access dka88, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on each page, and in-game actions. This data is used for platform security, fraud detection, performance optimisation, and the improvement of the user experience.

1.5 Communications Data

If you contact dka88 support by email, live chat, or any other channel, we retain a record of that correspondence including your contact details and the content of your messages. This data allows us to resolve your query effectively, maintain a service history, and improve our support quality.

2 How We Use Your Data

dka88 processes your personal data only for the specific purposes described below. We do not use your data for purposes that are incompatible with the original reason for which it was collected, and we will notify you if we intend to use it for a materially different purpose.

• Account administration: Creating and maintaining your dka88 account, authenticating your login, and enabling you to access all platform features.
• Transaction processing: Processing deposits and withdrawals in BDT (৳) via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and maintaining an accurate transaction record for your account.
• Identity and age verification: Fulfilling our legal obligation to verify that all registered players are aged 18 or above and to confirm that the identity you have provided is genuine and not duplicated across multiple accounts.
• Fraud prevention and AML compliance: Monitoring account activity for patterns consistent with fraud, money laundering, or other financial crime, and reporting suspicious activity to relevant authorities as required by applicable law.
• Responsible gaming oversight: Monitoring gameplay patterns that may indicate problematic gambling behaviour, enforcing deposit limits and self-exclusion restrictions applied by you, and facilitating interventions where required under our responsible gaming obligations.
• Customer support: Responding to your queries, resolving disputes, and maintaining a history of support interactions to ensure continuity of service.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve game performance, and enhance the overall user experience on dka88.
• Marketing communications: Sending you promotional emails, bonus notifications, and seasonal offers (such as Eid, Pohela Boishakh, or BPL cricket season promotions) where you have given your explicit consent. You may withdraw consent at any time.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

3 Data Sharing and Disclosure

dka88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card-payment processor for Visa and Mastercard transactions. These providers are contractually bound to process your data only for the purpose of executing your requested transaction and maintaining appropriate security standards.

3.2 Identity Verification Services

Where dka88 uses a third-party KYC or identity verification service to process your identity documents, that provider receives only the data necessary to perform the verification check. Verification providers are required to maintain confidentiality and are prohibited from using your data for any other purpose.

3.3 Game Content Providers

The games available on dka88 are licensed from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive aggregated, pseudonymised gameplay data (such as session identifiers and bet outcomes) for the purpose of game integrity verification and technical support. They do not receive your name, payment details, or contact information.

3.4 Legal and Regulatory Authorities

dka88 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where disclosure is necessary to protect the rights or safety of dka88 or third parties, or where we are responding to a lawful court order or subpoena.

3.5 Business Transfers

In the event that dka88 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity before your data is transferred.

4 Cookies and Tracking Technologies

dka88 uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant promotional content to you. The categories of cookies we use are described below.

4.1 Strictly Necessary Cookies

These cookies are essential for the dka88 platform to function correctly. They enable core features such as session authentication, security token management, and fraud detection. Without these cookies, basic platform services cannot be provided. They are set automatically upon your visit and cannot be disabled without affecting platform functionality.

4.2 Performance and Analytics Cookies

These cookies collect aggregated, anonymised data about how players use the dka88 platform — which pages are visited most frequently, how long players spend on each section, and which game categories attract the most engagement. This information is used exclusively to improve the platform. dka88 uses first-party analytics tools for this purpose.

4.3 Functional Cookies

Functional cookies allow dka88 to remember your stated preferences — such as your preferred payment method, your chosen display settings, and whether you have previously dismissed certain informational notices. These cookies improve the continuity of your experience across sessions but are not required for core platform operation.

4.4 Targeting and Marketing Cookies

Where you have consented to receiving marketing communications, dka88 may use cookies to record which promotions you have viewed and to avoid sending you repeated notifications for the same offer. dka88 does not use third-party advertising networks or share cookie data with external advertising platforms.

You may manage or withdraw your consent to non-essential cookies at any time through the cookie preference settings accessible in your account dashboard. Please note that disabling certain cookies may affect the performance or availability of some dka88 features.

5 Data Retention

dka88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods we apply are as follows:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of five (5) years after account closure to satisfy AML record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years after account closure. Certified copies may be retained longer if required by a specific legal or regulatory investigation.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud-detection purposes, after which they are aggregated and anonymised.
• Support communications: Retained for up to three (3) years from the date of the last correspondence, to maintain service continuity and support quality assurance.
• Marketing consent records: Retained for the duration of your consent, plus three (3) years after consent is withdrawn to demonstrate compliance in the event of a query.

Upon expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised so that it can no longer be associated with you as an identifiable individual.

6 Data Security Measures

dka88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the dka88 platform is protected by industry-standard Transport Layer Security (TLS) encryption. The presence of the padlock icon in your browser's address bar confirms that your connection is secure.
• Encrypted data storage: Sensitive personal data — including identity document scans and payment method details — is stored using encryption at rest. Access to encrypted data stores is restricted to authorised personnel only.
• Access controls: dka88 operates a role-based access control policy. Staff members can access only the categories of personal data required for their specific job function. All access to personal data is logged and subject to periodic review.
• Two-factor authentication (2FA): dka88 strongly recommends that all players enable two-factor authentication on their accounts for an additional layer of login security. 2FA is available through your account security settings.
• Penetration testing and vulnerability management: The dka88 platform is subject to regular security assessments, including penetration testing by qualified security professionals, to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that poses a material risk to your rights or interests, dka88 will notify affected players without undue delay and will take immediate steps to contain and investigate the incident.

7 Your Privacy Rights

dka88 respects your right to control your own personal data. Subject to applicable law, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your registered account email address and a clear description of your request.

dka88 will respond to all privacy rights requests within thirty (30) days of receipt. In cases of complex or high-volume requests, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day window. We may ask you to verify your identity before processing any privacy rights request to ensure that your data is not disclosed to an unauthorised third party.

8 Contact and Privacy Queries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which dka88 processes your personal data, please contact our support team in the first instance. Our team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

When submitting a privacy query, please include your registered dka88 account email address, a clear description of your query or complaint, and any relevant reference numbers (for example, a transaction ID if your query relates to financial data). This will allow us to locate your records promptly and provide an accurate response.

dka88 is committed to resolving privacy concerns fairly and transparently. If you are not satisfied with our response to your complaint after following our internal process, you may seek further recourse through whatever dispute resolution or consumer protection mechanisms are available to you under applicable law in your jurisdiction.

dka88 may update this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will notify you by email to your registered address and update the effective date at the top of this page. Your continued use of the dka88 platform following notification constitutes your acceptance of the revised Policy.